Privacy Policy

1. Information we may receive

When you contact us or request a quotation, we receive the contact and project information you provide, including name, company, country, email, telephone or WhatsApp number, industry, fuel, capacity, pressure or temperature, purchase timing and technical requirements.

For submitted enquiries we may also record the landing page, referrer, UTM values, Meta campaign, ad set and ad identifiers, fbclid, fbc, fbp, consent status, browser type, device information, request time and a minimized security identifier derived from the network address. This information supports response, attribution, fraud prevention and troubleshooting.

2. How we use information

• Respond to enquiries and prepare boiler selections, technical proposals and quotations.
• Communicate about manufacturing, inspection, delivery, installation guidance and after-sales support.
• Maintain website security, prevent abuse and diagnose technical problems.
• Meet contractual, accounting, regulatory or legal obligations where applicable.

We do not sell personal information.

3. Quotation form, WhatsApp and external services

When you submit the Request a Quote form, the website first records the information on our WordPress server so our engineering and sales team can review and respond. A notification is sent to our business email and the enquiry may be synchronized to a restricted Google Sheets lead register used as a temporary CRM.

After a successful save, you may optionally continue in WhatsApp using a message prepared from the information you entered. Nothing is sent through WhatsApp until you choose to send it. WhatsApp, email, Facebook and other external providers process information under their own terms.

4. Analytics, advertising measurement, security and cookies

This website uses Google Analytics 4 through Google Site Kit and Meta Business Tools, including Meta Pixel 1341041211107223 and the Conversions API. These services may process page and interaction data, referral and advertising identifiers, device and browser information and approximate location.

After a quotation request is successfully saved, normalized contact values may be hashed before being sent to Meta. Browser and server Lead events use the same event identifier to prevent duplicate counting. WhatsApp clicks are Contact events and are not treated as submitted leads.

Quotation forms use a short-lived, server-signed security token, a hidden anti-spam field and request-rate controls. Cloudflare Turnstile may also be enabled as an additional anti-abuse check; when enabled, Cloudflare validates a short-lived token on the server. WordPress, hosting, email and security providers may process data needed to deliver and protect the service. Where required, non-essential analytics and advertising processing occurs only after the relevant consent choice.

For more information, see Google’s Privacy Policy, Meta’s Privacy Policy and Cloudflare’s Privacy Policy.

5. Sharing and international transfers

We may share relevant information with personnel, hosting or communications providers, logistics partners, technical contractors or professional advisers only when needed to operate the website, answer your request or support a project. Because enquiries may come from outside China, information can be processed in China or in other countries where a service provider operates.

6. Retention and security

Unsuccessful, inactive and lost enquiry records are normally deleted or anonymized 24 months after the last business interaction. Customer and transaction records may be kept longer where required for contractual, accounting, regulatory, security or legal obligations. Short-lived abuse-prevention identifiers are normally removed within 30 days.

We apply access controls, transport security, restricted credentials and other reasonable organizational and technical safeguards. No internet transmission or storage method can be guaranteed completely secure.

7. Your choices

Subject to applicable law, you may ask us to correct or delete information you provided, request information about its use, or ask us to stop non-essential communications. We may need to retain limited records where required for legal, contractual, security or dispute-resolution purposes.

8. Policy changes

We may update this policy when the website, our contact methods or applicable requirements change. The current version and update date will remain available on this page.